Our Philosophy
Working together is a partnership that requires investment from both us and you. In recognition of this, we have established a set of commitments that we use to shape the way that we do business.
We understand the impact the software and services we supply have on your business and how change affects organisations and the people within those organisations. It is therefore important that we support the needs of your organisation in the right way so the relationship develops and grows as your company grows as well.
To our Customers
We will make sure that we understand what our customers need, and develop our services around our customers’ expectations. We will:
- Regularly ask customers for their opinions about our services.
- Ensure that our customers help shape the services we deliver.
- Be honest about what we can do and what we cannot.
About our people
We recognise that we rely on our staff to deliver great customer care. We will:
- Ensure our staff are competent to deliver
- our services.
- Ensure our staff treat every customer with
- respect, courtesy and understanding.
- Ensure our staff are well supported and empowered to make binding decisions, and if that decision is to spend some time that’s not charged on your installation, that’s okay with us. We look at it as an investment.
Communication
We will provide our customers with a professional, focused response at every point of contact with our organisation. We will:
- Always listen carefully to what customers and colleagues say.
- Be polite and honest.
- Give our contact name and details if asked
- Let people know what will happen next.
- Point people in the right direction if we cannot help.
- Ensure confidentiality.
- Communicate in language that are easy to understand
- Respond to communications promptly and when that is not possible, we will send an acknowledgement with details of who is dealing with the matter and when you can expect a response
- Let people know if there will be a delay in responding.
These are simple things that make a big difference but something the software industry hasn’t done well in the past.
You will find that we will work hard to provide you with services and products that you will gladly recommend to others
We aim to provide a professional, efficient and approachable service to our customers.
